Returns & Exchanges

At CCTV Direct, we want you to feel secure in your purchase, which is why we offer a 30-day return window for all surveillance equipment and accessories. If your gear is unused and in its original packaging, we will provide a full refund or exchange to ensure your property remains protected.

Return Process

• 1.
  Initiate a Return

  Log into your account or visit our online portal to provide your order number and the reason for returning your security equipment.

• 2.
  Receive Authorization

  Our technical support team will review your request and issue a Return Merchandise Authorization (RMA) number along with a prepaid shipping label via email.

• 3.
  Package Your Gear

  Carefully pack the items in their original boxes, including all cables, mounts, and manuals, to prevent damage during transit.

• 4.
  Inspection and Refund

  Once our warehouse receives and inspects the hardware for functionality, we will process your refund or ship your replacement unit within 5 business days.