Frequently Asked Questions
Everything you need to know about securing your property with CCTV Direct.
How long does shipping take for security systems?
We offer standard shipping which typically takes 3-5 business days. Expedited next-day delivery is available for orders placed before 2:00 PM EST.
Do your CCTV cameras come with a warranty?
Yes, all our hardware includes a comprehensive 2-year manufacturer's warranty that covers defects in materials and workmanship under normal use.
What is your return policy for opened equipment?
You can return any item within 30 days of purchase. Please ensure the equipment is in its original packaging; a small restocking fee may apply to items that have been installed.
Can I view my camera feed on my smartphone?
Absolutely. All our DVR and NVR systems are compatible with our free mobile app, allowing you to view live footage and receive alerts on iOS and Android devices.
Do you provide professional installation services?
While our kits are designed for easy DIY setup, we partner with a nationwide network of certified technicians to provide professional installation if required.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna for larger security packages.